FAQs

Canceling a rental is easy too! With our month to month agreement, you can cancel anytime.

To cancel, the unit must be cleaned, emptied and left unlocked. Our staff cannot inspect the unit if it is locked and therefore will reinstate the rental if the unit is found locked or with contents still in the unit.  We do not prorate the final month of rent. You have until 11:59 P.M. on the final day of the month to cancel, no advanced notice is required. To terminate your rental simply log into your account at www.barclayselfstorage.com/my-account  From the home page: Choose to ‘View’ the Unit you’d like to cancel. Select ‘Cancel Rental’. You’ll be asked to confirm you’ve emptied the unit and left it unlocked. Once you confirm, you’ll receive an email confirmation reflecting the cancelation. Our staff will inspect the unit within 5 business days, you will receive one final confirmation that your agreement is fully terminated. If the unit is found unclean, we will charge $50 to the credit card on file. 

If you need assistance with canceling your rental, please contact us at (231)683-2006.

You are the best judge of how much space you need! We’ve created this guide below to help you visualize the dimensions of a unit. We recommend creating a list of items you’ll be storing ahead of renting a unit. Consider how many boxes you anticipate having and rough dimensions of the larger items you’ll store.

Keep in mind this is just a guide:

5 x 10 units (50 square feet): Size is equivalent to a walk in closet! Contents of an average size bedroom should fit. An average of 20 medium to large boxes. Small furniture. Ideal for outdoor furniture, kayaks or small seasonal equipment.

10 x 10 units (100 square feet): Size is equivalent to an average bedroom! Contents of a 1 bedroom apartment or general living area of a small home should fit. An average of 50 medium to large boxes. Ideal for furniture storage, outdoor furniture or seasonal equipment.

10 x 15 units (150 square feet): Size is equivalent to a large bedroom! Contents of a 2 bedroom apartment should fit. An average of 60 medium to large boxes. Ideal for home appliances, furniture, motorcycles or small vehicles.

10 x 20 units (200 square feet): Size is equivalent to an average living room! Contents of a 3 bedroom apartment or equivalent sized home should fit. An average of 125 medium to large boxes. Ideal for home appliances, living room furniture, tv’s. This size unit is also ideal for some vehicles — Be sure to measure the width, length and height of your vehicle before renting! 

10×30 units (300 square feet): Size is equivalent to an average 2 car garage! Contents of a 1200-1800 sq. ft. home should fit. Unit is ideal for holding the entire contents of your home – including furniture, appliances, beds and neatly packed boxes. This size unit is also ideal for larger vehicles.

This happens and we can easily solve this! Just give us a call at (231)683-2006 and our team will gladly assist you in locating a unit that better fits your needs. 

We offer the best kind– easy, convenient, clean storage units! 

All of our units are garage type storage units; meaning there is no electricity, water or heat in the buildings.  These units are similar to your home garage or shed! All units are drive up units. Our units are ideal for customers looking for extra space, for moving, renovating or reorganizing. Our units are perfect for seasonal equipment, furniture or vehicles. 

We do not offer temperature controlled storage at this time.

Do your moving plans fall outside of regular business hours?
Are you moving last minute and need a storage unit NOW?
Do you work 9:00 to 5:00 and need to move items in and out at night?
Do you work third shift and sleep during the day?
Do you want to choose when you will visit your storage unit, without worrying about a locked gate?
Do you want to be able to access your unit anytime to get important items you might need?

If you answered yes to any of those questions, then Barclay Self Storage is your solution.

Moving and storing items doesn’t always fit into a specific time frame. It can mean long, exhausting days AND nights trying to get as much done as you possibly can. It can mean coordinating schedules with friends and family to get extra help.

Moving and storing your items can be stressful! We want to take some of that stress away from you. The last thing you should have to worry about is being locked out of your storage facility at certain hours of the day or night.

Not everyone has the same storage needs, and not everyone has the same schedule. As a customer, we want you to be able to access your storage unit when it’s convenient for YOU! That means 24- hour access, 7 days a week, 365 days of the year.

With gated access, well lit buildings, and over 40 surveillance cameras covering our entire property, we provide a safe and no-contact option for you to store items outside regular business hours at your convenience. 

Rent NOW online anytime and access your unit immediately.

We want you to find a quick, easy and suitable Barclay self storage unit for all your storage needs. However, please know that there are certain items which we simply cannot allow inside our rental units.

The following list includes but is not limited to items that are strictly prohibited when renting storage space at Barclay Self Storage:

–Food and drinks. Please don’t ever, under any circumstances, store food, drinks or any other pest/bug attractant of any kind inside your storage unit. Even if the food/drink is sealed, in a box, plastic bin, etc…this is still not allowed. Alcoholic and non alcoholic beverages, gum, candy, baking supplies, dry food such as noodles or cereal, powders, coffee grounds, canned food, produce, grandma’s famous homemade casserole….you get the idea.

Additionally, please do not leave food containers, wrappers, fast food bags, beverage containers or trash of any kind on our property. We do have surveillance, and if we find you littering, bringing food into or leaving food outside your unit, your account will incur a $50 fee.

–Flammable items such as gasoline/fuel, kerosene, motor oil, oil based paints, etc…basically nothing that can easily catch on fire. If storing a vehicle, we ask that you check out our blog on Kent County vehicle storage.

–Firearms, fireworks or any other explosive. These items are illegal to store in your storage unit and are strictly prohibited, even if obtained legally.. 

–Anything living such as animals, plants, humans, etc.. If you have to feed it or water it, please don’t store it. We’re hoping this one is self explanatory.

–Anything illegal. This includes anything stolen, drugs of any kind, or any stolen drugs (prescription or non prescription) of any kind. Please obey the law and don’t store illegal items at our storage facility. Again, please be aware that we have over 40 cameras covering our entire property. Footage can be easily accessed in the case of suspected illegal activity.

Now that we have covered what you can and cannot store inside your storage unit, please know that any cars left outside of your unit unattended will be promptly towed at the owner’s expense.

Thank you for respecting our rules and our property. If you have further questions or concerns, please feel free to call us at (231)683-2006.

Thank you for visiting Barclay Self Storage online! We are your number one go-to storage facility for the easiest and most convenient self storage solution in Muskegon.

The rental process couldn’t be any easier! Everything is done online without ever having to step foot in an office. Our website allows you to rent storage online in minutes and access your unit immediately.

On our website homepage, we display all our sizes, prices and availability. If you’re unsure of the size you need, we have provided pictures of all sizes on our homepage. If the size you need is unavailable, simply click on the Wait List button, enter your email address when prompted, and we will notify you via email when a unit opens up.

When you’re ready to begin the easy rental process, click on the shopping cart icon under the appropriate size.

This will bring you to the checkout page:

Fill out the information required as follows:

Name, address, email and phone number – This information must be accurate and updated in your online account if the information changes. Should your account fall past due, we will use this information to contact you. If the information is incorrect and we cannot get in touch with you, you could risk losing the items in your storage unit. 

Your email address will be the username for your storage account and is used to log into your online account.  Be sure you have access to that email so you can reset your password if you forget it.

Account Password: This is the password you will use to log into and manage your online account. Please keep this password somewhere safe.

Credit Card Information: We accept all major credit cards, debit cards and pre-paid cards. 

After you’ve entered the information required on the screen, it is very important to review the Rental Agreement. Click on the red link labeled Rental Agreement under the Rent Now button BEFORE finalizing your storage rental. You will find important information regarding our policies and requirements, as well as information regarding rental violations.

The amount due will be a pro-rated amount from the date of rental through the end of the month. Your first payment will be due on the 1st of each month thereafter. This due date is the same for all customers and cannot be changed.

Once you’ve completed your review of the rental agreement, click the Rent Now button. 

You will be directed to a thank you page that looks like this:

This information will also be sent to you via email. Please be sure to save your gate code and unit number somewhere safe. If you want to access your unit after hours you will need to have your gate code with you. If you do lose your gate code it can be accessed anytime in your online account under My Rentals. Also, be sure to save your welcome email for future reference. This includes a copy of your rental agreement for your review.

At this point you can access your storage unit immediately. Some people even rent their self storage unit in minutes on their cell phone while standing outside our facility! 

When you arrive at your unit, simply slide the latch to the unlock position and open the unit. (If it’s not sliding, push down on the right handle gently with your foot while you slide the latch) Don’t forget to bring a disc lock to secure your unit!

And it’s that simple! The entire process literally takes minutes and you can begin storing items inside your unit. 

Should you have any questions or issues, you can call us at (231)683-2006.

We hope you decide to make your life a little easier and choose the most convenient self storage solution in the Muskegon County and the surrounding area!

Barclay Self Storage Team

At Barclay Self Storage, we want your monthly payment to be quick and easy. For this purpose, we have all accounts set up to be automatically withdrawn your chosen account on the 1st of each month.

We accept debit cards and all major credit cards, including pre-paid credit cards. We do not accept cash, checks or money orders.

When you rent from us you will be required to provide a credit card or debit card payment upon checkout. This card will be charged on the 1st of each month, unless you update your payment method online prior to the 1st of the month. You can do this by logging into your online account at www.barclayselfstorage.com/my-account. Your username will be the email address you used when renting your unit. If you don’t remember the password you chose originally, simply click the “Lost your password?” link to reset it. 

The payments are collected by our system early in the morning on the 1st. Once the payment is accepted, you will automatically receive a payment receipt via email. If, for some reason, you payment is declined, you will receive an email notifying you that your payment did not go through. At this time you have the opportunity to log into your online account to update your card info and process the payment.

There is a 5 day grace period before access is restricted and late fees are applied. Payments made on or after the 6th are subject to additional fees. Please refer to your storage rental agreement for details regarding late fees and our eviction process. 

As always, if you have any questions not covered here, please feel free to call us at (231)683-2006.

When renting a storage unit at Barclay Self Storage, we will need to collect some basic information from you upon checkout. Following is a list of information required for you to rent a storage unit:

1. Name: This must be the full, legal name of the person renting the storage unit (tenant). If you are renting a unit online for someone else, you must enter the name of the person who will be responsible for the contents of the storage unit. You also have the option during checkout to add a secondary contact to your account. Should there be an issue with your storage unit or payment and we cannot reach the tenant, this person would be contacted. 

2. Address: This must be the address where you are currently receiving mail. If there is an issue with your payment and we cannot reach you by email or phone, you will receive a letter in the mail. 

3. Email address: Email is our primary form of correspondence. You must have a valid email address on file, which you check on a regular basis. If there is an issue with your payment, this is how we will initially try to contact you. This is also where all your payment receipts are sent.

4. Payment method: You must have a credit card, debit card or prepaid card to secure your storage unit. This card will be charged a prorated amount, for your first month, to begin the rental. We will automatically deduct future payments on the first of the month from the card you provide. 

If you’ve misplaced your keys, we would love to help! Our maintenance team has the right experience to cut off your lock. Please reach out to us during normal business hours to request to have your lock removed. We charge a nominal fee for this service of $80, which is due at the time the service is requested. Once we initiate the process, our team will remove your lock and safely secure your door with a temporary combination lock. You will be notified once this service has been completed, typically within 5 business days. We kindly ask that you visit the facility as soon as possible, after your lock was removed, to secure your unit with your own lock and return our combination lock. Combination locks can be returned to the ‘Lock Box’ at the entrance to Barclay Self Storage. There is a $25 fee if the combination lock is not returned. 

If you prefer, you may hire a local, insured locksmith to remove the lock. You will need to schedule this service with the locksmith and then notify our staff at (231)683-2006 of the: date, time and locksmith’s contact information. It will be your responsibility to securely lock your unit after the locksmith has completed the job.

For your convenience, your gate code is listed on your online account. To view visit:  www.barclayselfstorage.com/my-account and choose ‘My Rentals’ then select ‘View’ to find your gate code listed. 

For security purposes, your gate code is unique to you and should never be shared or used to grant others access. 

We offer a 5 day grace period on late payments. Our system will automatically attempt to collect payment on the 1st,3rd and 5th of each month to help you avoid late fees. However, if the balance remains unpaid late fees will be assessed on the 6th day of the month. A $20 late fee and a $25 lock out fee will be applied. These fees cannot be waived. You can make a late payment through your online account anytime at www.barclayselfstorage.com/my-account

If balances remain unpaid on the 20th day of the month, we will begin the eviction process which included additional fees. Please contact us immediately, if you may not be able to pay your account in full by the first of each month. 

At Barclay Self Storage, we offer car storage at a competitive price. Storing a car at our facility can be a great alternative to storing your vehicle outside during the winter. It will keep the car safe from the elements, Although car storage is an option we provide, there are a few guidelines and rules for properly storing a car at our facility. 

Standard sized cars and trucks are typically stored in a 10×20 storage unit, which is the size of a single stall garage. Check out our current car storage pricing for a 10×20 unit on our storage rental page.

The vehicle should be in running condition, or stored on a trailer. Vehicles cannot be towed to the facility. 

Prior to storing your vehicle, be sure to wash and wax the exterior. A vehicle cover is also highly recommended anytime you’re storing a car of truck. It’s also recommended that you vacuum the interior to avoid attracting pests. 

1. We require that you place a large piece of cardboard or tarp under the car to assure there will not be damage to the storage unit cement floor. In the case of an accidental leak, we recommend cleaning the area with an oil cleaner like Goof Off Concrete Cleaner and Oil Stain Remover. 

2. You must be able to provide current registration and proof of insurance to Barclay Self Storage. 

3. Working on your car while stored at our facility is strictly prohibited. 

4. We recommend checking and driving the vehicle every month while in storage.

5. You are responsible for the contents of your unit, so be sure not to share your gate code or give anyone a key to your storage unit lock or your car. 

If you have forgotten your password, it is easy to request a replacement. Visit www.barclayselfstorage.com/my-account select ‘Lost your password?’. Follow the prompts to have a replacement password emailed to the email address on file. 

If you are still unable to access your account, please contact us during business hours for assistance at (231)683-2006.

All payments are automatically collected using the card on file. We attempt to collect payments on the first of each month. If payment is unsuccessful we will attempt again on the 3rd and 5th of the month as well as each Friday. Any payment not received by the 5th of the month will incur late fees. 

If you need to update your payment method you can do so through your online account: http://www.barclayselfstorage.com/my-account anytime. 

When most people think of renting a storage unit, they imagine driving to the storage facility, speaking with the manager, sitting down and filling out paper work, being sure to get there before they close. Sounds like a pain, right? We think so too.

If you’re moving, or just need to make some space in that cluttered garage, taking valuable time out of your day to rent storage can be a huge inconvenience. Not at Barclay Self Storage. We’ve developed a system for renting storage online that is designed to make YOUR busy life a lot easier.

Gone are the days of jumping through hoops to rent storage, filling out paperwork, mailing or personally delivering your payment, and making sure trips to your storage unit fall within business hours. 

Our online rental process only takes a few minutes, with immediate access to your rental. Rent and access your storage unit instantly. No waiting in line, no paperwork, no trips to an office, all while working it into your schedule. 

If you are still confused about how it’s possible to make renting storage that easy, we’ve outlines the steps so you know exactly how this process works and what to expect.

1. Go to Barclay Self Storage and choose the storage unit size that best fits your needs.

If you’re unsure of that size you need, click here.

2. Once you’ve chosen the correct size and clicked the “add to cart” button, we will ask you to fill out some basic information. Simply fill out the required information and click “rent now.” 

3. After you click “Rent Now” button to submit your rental, go to your email inbox and there will be an email waiting for you. This email will include your gate code, unit number, payment information and a copy of the rental agreement. It is very important that you save the information in the email and keep it somewhere you can easily access it.

4. Bring your gate code with you to the facility, punch in the 5 digit code and head to your unit. 

It really is that simple!

If you still have questions, you can call (231)683-2006 or email customerservice@barclayselfstorage.com.